Accessibility

Accessibility Statement for themall.com

This accessibility statement applies to the The Mall website located at www.themall.co.uk. This site is run by Capital & Regional.

Our Accessibility Target

We want as many people as possible to be able to use this website. For example, we aim to ensure that:

  • The content on this website is easy to understand, using plain English
  • The website allows users to zoom in without the text spilling off the screen
  • listen to most of the website using a screen reader
  • It can be navigated using a keyboard or speech recognition software
  • Information is presented in a logical order
  • There are multiple ways to find content
  • It is adaptable to different screens sizes and devices
  • The site has forms and controls that are operable by all
  • We do not present content in a way that is known to cause seizures or physical reactions

Our target is to achieve compliance to the Web Content Accessibility Guidelines version 2.1 at the ‘AA’ standard. This is a work in progress and we know some parts of this website are not yet fully accessible. For details of these issues please refer to the ‘non-accessible content’ section below.

 

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please get in touch by emailing us at marketing@themall.co.uk  

 

Alternative formats

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email marketing@themall.co.uk. We'll consider your request and get back to you as soon as we can.

 

Technical information about this website’s accessibility

Compliance statement

This website is currently not compliant with our target of the WCAG 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

  • Some text elements fall short of the necessary contrast requirements. This fails WCAG 2.1 success criterion 1.4.3
  • Some navigation elements cannot be used with just a keyboard. This fails WCAG 2.1 success criterion 2.1.1 and 2.4.4
  • Some images and links have insufficient or inaccurate alternative text which may cause issues for people using screen reader software. This fails WCAG 2.1 success criterion 1.1
  • Some pre-recorded videos and audio do not include a transcript. This fails WCAG 2.1 success criterion 1.2.2. If you require a transcript of these videos, please contact us using the details below.
  • Some form elements are missing labels. This fails WCAG 2.1 success criterion 1.1, 1.3.1, 2.4.6 and 3.3.2
  • Some pre-recorded videos do not include audio description. This doesn't meet WCAG 2.1 success criteria 1.2.5 Audio Description (Pre-recorded).
  • Some linked PDF documents may not be accessible.
  • Screen reader software may identify headings with empty content. This fails WCAG 2.1 success criterion 1.3.1, 2.4.1 and 2.4.6.

 

Content that's not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

 

How we test and improve accessibility

To help us make this website a positive place for everyone, we follow the Web Content Accessibility Guidelines (WCAG) 2.1. These are the international standard for accessible websites and content and explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

We have taken an iterative approach to improving the accessibility of this site, improving elements based on regular checks and user feedback. Content is constantly changing, and we try to ensure new content is added according to the principles outlined.

A number of the above listed non-compliant elements are being actively fixed, and should be fixed within the next three months.

We test for accessibility with Google Lighthouse, WebAIM WAVE tool and manual usability checks.

User feedback helps us to continue to improve the site based on real-world usage. If you do find any problems, please get in touch using the details provided in the Feedback section.

 

Preparation of this accessibility statement

This statement was prepared on 13th June 2022. It was last reviewed on 13th June 2022.

This website was last tested on 21 December 2021. The accessibility testing was carried out by Of Colour & Code.

 

Helpful information

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet has advice on making your device easier to use if you have a disability.